Order by 2pm on a weekday and your order will be dispatched that day (excluding Bank Holidays). Orders placed on a Saturday, Sunday or Bank Holiday will be dispatched the next working day.
If your order is unusually heavy or bulky, we may deem it safer to send your order via courier. You will not be charged if we make a decision to upgrade or use an alternative service.
Christmas Delivery Dates
All orders placed by 2pm GMT will be dispatched on the same day (excluding Saturday, Sunday and Bank Holidays)
UK Last Date for Delivery before Christmas
1st Class Signed For - Thursday 20th December 2018
2nd Class Signed For (FREE DELIVERY) - Tuesday 18th December 2018
Next Working Day Delivery - Thursday 20th December 2018
Rest of the World Delivery before Christmas
Africa & Middle East – Tuesday 4th December 2018
Cyprus, Malta, Asia, Far East, Eastern Europe (ex. Poland, Czech Republic and Slovakia) – Friday 7th December 2018
Caribbean, Central and South America – Friday 7th December 2018
Canada, Czech Republic, Italy, Poland, Finland, Sweden and USA – Friday 14th December 2018
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland – Monday 17th December 2018
Belgium, France, Ireland and Luxembourg – Tuesday 18th December 2018
But don’t worry we’ll still be available right through the holidays to dispatch your orders.
Please note we shall be closed on the following dates and unable to send out your orders on these dates. Any orders placed on these dates will be dispatched the following working day.
Monday 24th December 2018 - CLOSED
Tuesday 25th December 2018 - CLOSED
Tuesday 1st January 2019 - CLOSED
Royal Mail 2nd Class Signed For - £1.99
FREE when you spend £50 or more.
Please allow 2 to 5 working days for delivery. If your order is urgent we recommend that you select one of our Next Day Delivery options.
Royal Mail 1st Class Signed For - £3.50
Please allow 1 to 2 working days for delivery. If your order is urgent we recommend that you select one of our Next Day Delivery options.
Next Day Delivery - £9.00
Please allow 1 working day for delivery. Deliveries are only made Monday through to Friday. Orders placed on a Friday will be delivered the following working day.
Next Day Delivery (Saturday) - £12.00
Please allow 1 working day for delivery. For orders placed on Friday before 2pm and would like to your order to arrive on the Saturday please use this option.
European Delivery - £9.00
Please allow 3 to 5 working days for delivery to countries within the European Union.
Rest of the World Delivery - £10.00
Please allow 5 to 7 working days for delivery.
Will I have to pay customs charges in my country?
When goods are shipped within the European Union there are no customs charges as the relevant VAT has been applied.
Orders placed outside of the European Union may be subject to you their countries import duties and taxes. These maybe be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all international delivered outside of the EU. For further information regarding customs charges for your country please consult your own customs authorities. We are unable to reimburse any customs costs incurred.
We want you to love our products as much as we do. Therefore if you are not entirely happy with any products from your order please let us know by using our contact form or by logging into your account and completing a returns form.
We will offer a refund based on Terms & Conditions
- If an item is faulty/damaged or you were shipped the wrong item please contact us within 30 calendar days in writing. Once the item has been received by us we will offer a full refund including postage and packing and the cost of you returning the item to us.
- If you have changed your mind, please contact us within 30 calendar days in writing. To be eligible for return your item must be unused and in the same condition that you received it. Once your return has been inspected and approved by us we will offer a full refund including postage and packaging. You are responsible for paying your shipping costs for returning your items to us. Please note shipping costs are non-refundable.