Returns Policy

We understand that occassionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below returns address within 14 days of delivery.

Please note that we cannot accept returns of items which have been opened, used, part-consumed or specially ordered in at your request.

Any returns should be sent to:-

Angel Crystals (Returns)

1 Bedford Mews,

London, 

N2 9DF,

United Kingdom

 

Please note that we are not able to cover the cost of returns postage unless your item(s) are faulty or damaged.

When you return the items back, please make sure you include a covering note with your order number, name and reason for return otherwise we may not be able to process your return.

If you have any questions please feel free to contact us.

 

Refunds

Once your goods have been returned to us, we will check to make sure that they meet our returns guidelines (as above) and the process your refund. All refunds will go back to the original payment method used. 

Please allow up to 7 days from the day we receive the returned items for this payment to be returned into your account. 

If you have any questions please feel free to contact us.

 

Missing Items

In the unusual case that you are missing an item from your order please contact us immediately by email (sales@angel-crystals.co.uk) no later than 7 days of receiving your order.